People seems to have different views on whether it’s worthwhile talking to Gunlake about issues. Some have been surprised at how willing Gunlake is to listen and address issues raised, others think it’s not worth complaining because no one will listen. What should the community do?
Gunlake see complaints as a community opportunity, to evaluate our processes and consider alternative ways. That’s why we have a feedback/complaints process on the website, the CCC takes its responsibilities to audit these seriously. Complaints often result in suggestions and appropriate solutions. We’re are happy to work with the community on these processes. The CCC will be inviting comments, suggestions and solutions, and driving these initiatives via regular community meetings.